Refund Policy for Vox Nova Clothing
At Vox Nova Clothing, we want you to be completely satisfied with your purchase. Please review our refund policy below.
Order Cancellation
Order Cancellation Window: You may request to cancel your order within 12 hours of placing it. Please contact us immediately at [email protected] if you wish to cancel.
Cancellations After 24 Hours: As we strive for fast processing, orders are typically sent for fulfillment soon after 12 hours. We cannot guarantee cancellations after this period. If your order has already begun processing, it may not be possible to cancel it.
Custom or Personalized Items: Please note that orders for custom or personalized items may not be eligible for cancellation once production has begun.
Returns and Exchanges
Eligibility for Returns: We accept returns for items that are damaged, defective, or if you receive the wrong item. We do not typically accept returns for reasons such as “changed mind,” wrong size selection (if the correct size was ordered based on size charts provided), or dislike of design, as items are produced specifically for each order.
Timeframe for Returns: To be eligible for a return, you must contact us within 15 days of receiving your order to report the issue. Please inspect your order upon receipt and contact us immediately if there is a problem.
Condition of Items for Return: Returned items must be in their original, unworn, and unwashed condition.
Return Process:
1. Contact Customer Service: Email us at [email protected] with your order number, details of the issue (damage, defect, wrong item), and clear photos as evidence.
2. Review and Approval: Our customer service team will review your request. If your return is approved, we will provide you with instructions on how to return the item.
3. Return Shipping: For damaged, defective, or incorrect items, we will typically cover the return shipping costs. For other situations where a return might be exceptionally approved, return shipping costs may be the responsibility of the customer.
4. Inspection and Processing: Once we receive the returned item, we will inspect it. Upon approval of the return, we will process your refund or exchange.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at [email protected] with your order number and clear photos of the damage or defect. We will work to resolve the issue promptly by offering a replacement or a refund.
Refunds
Refund Method: Refunds will be issued to the original payment method used for your purchase.
Refund Processing Time: Please allow 5 business days for the refund to be processed and reflected in your account after we have approved your return or cancellation. Processing times may vary depending on your payment provider.
Exchanges
Exchanges for Damaged/Defective/Incorrect Items: We primarily offer exchanges for damaged, defective, or incorrectly shipped items. If you require an exchange for one of these reasons, please contact us at [email protected] to arrange the exchange. Exchanges are subject to product availability.
Exchanges for Other Reasons: We do not typically offer exchanges for reasons other than damaged, defective, or incorrect items due to the nature of our production process. Please carefully review size charts and product descriptions before ordering.
Non-Returnable Items
Certain items are not eligible for return, including:
* Gift cards
* Items marked as final sale
Policy Updates
Vox Nova Clothing reserves the right to modify this refund policy at any time. Please review this policy periodically for any updates.
Contact Us
If you have any questions regarding our refund policy, please contact us at [email protected].
Thank you for shopping with Vox Nova Clothing!
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