Shipping Policy for Vox Nova Clothing
Thank you for choosing Vox Nova Clothing! We are committed to delivering your orders to you in a timely and efficient manner. Please review our shipping policy to understand how we process and ship your orders.
Processing Time
Order processing time refers to the time it takes for us to prepare your order for shipment. This typically takes 1-7 business days. Please note that processing time can vary depending on product type and order volume, especially during peak seasons. We strive to process orders as quickly as possible, and you will receive a notification once your order has been shipped.
Shipping Time
Shipping time refers to the time it takes for your order to reach you after it has been shipped from our facility. Shipping times vary depending on your location and the shipping method selected at checkout.
Estimated Shipping Times:
Domestic (United States): Please allow 2-7 business days for delivery after your order has been processed and shipped.
International: International shipping times vary significantly depending on the destination. Please allow 10-30 business days for delivery after your order has been processed and shipped. Please be aware that customs processing in your country may cause additional delays.
Shipping Costs:
Shipping costs are calculated based on the weight of your order and your delivery location. You can view the shipping costs at checkout before completing your purchase. We offer various shipping options, and the cost will depend on the option you choose.
Shipping Methods:
We utilize reliable shipping carriers to ensure your order arrives safely. The specific carrier may vary depending on your location and shipping option.
Shipping Destinations:
We currently ship to most locations worldwide. If you are unsure if we ship to your country, please contact us at [email protected] before placing your order.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. Please allow up to 24 hours for the tracking information to become available after you receive the shipping confirmation.
Customs, Duties, and Taxes (International Orders):
For international orders, please be aware that your order may be subject to import duties, taxes, and customs clearance fees upon arrival in your country. These charges are **not included** in the product price or shipping cost and are the responsibility of the recipient. Vox Nova Clothing is not responsible for any customs delays or additional fees incurred. We recommend checking with your local customs office for information on potential charges.
Lost or Damaged Orders
In the unlikely event that your order is lost or arrives damaged, please contact us immediately at [email protected] within 5 days of the estimated delivery date. We will work with the shipping carrier to investigate the issue and strive to resolve it as quickly as possible. Please retain all packaging materials and damaged items in case an inspection is required by the carrier.
Shipping Address Accuracy
Please ensure that you provide an accurate and complete shipping address at checkout. Vox Nova Clothing is not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, you will be responsible for the additional shipping costs to reship the order to the correct address.
Contact Us
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at [email protected].
Thank you for shopping with Vox Nova Clothing!
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